Frequently Asked Questions

Do I need to create an account to order?2019-06-02T19:00:33+03:00

No it is not necessary. You can make purchases and check out as a visitor every time.

However, by creating an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now or you can start shopping first and create your account before you check out the shopping cart page.

When will my order be processed?2019-06-02T19:17:08+03:00

All comformed orders until 15.00 will be processed within 1 business days, except for weekends and holidays. The time shown is based on Athens time (UTC + 3 hours).

How to create an account?2019-06-02T19:00:23+03:00

Click on ‘Register’ followed by ‘MyAccount’ and fill in your personal information.

How long will it take to receive my order?2019-06-02T20:55:47+03:00

The courier delivery timeframe is approximately 2-3 business days for Greece and Bulgaria. For all international shipping, the time required depends on our transport partners and their partners. Read more here.

How to order?2019-06-02T19:05:39+03:00

Buy the products you want and add it to your shopping cart. When you’re done, you can go to checkout and check it out. Check and make sure all the information is correct before confirming your purchases and payments. You can read more about here.

How can I track the status of my delivery?2019-06-02T19:25:45+03:00

Once the order has been sent, you will receive an email confirmation with the tracking number. You can check and track the delivery status of your orders with our local freight partner, or just insert your tracking order number in our track your order frame here.

They is a problems provided on the additon of products on my cart.2019-06-02T18:59:36+03:00

You will be able to add products as long as they are available. There could be a case where the item is in another’s shopping cart, so the status of the items is reflected as “temporarily unavailable”.

What are the transport costs?2019-06-02T21:13:01+03:00

Transport costs are calculated based on weight and country destination. Choose your product and place your order. Goo to the checkout page, as charges are based on weight and location. Once you’ve imported your delivery details, we’ll automatically calculate your shipping charges based on your address without having to pay or subscribe. More abouut transport costs please rear here.

How do i pay for my order?2019-06-02T19:09:25+03:00

We accept payments through Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Also you can pay with webbanking and for Greece and Bulgaria we delivery cash on delivery. See our payment options here.

Can I change my dleivery address after the confirmation of my order?2019-06-02T19:34:55+03:00

Unfortunately, we can not redirect orders when your order is confirmed. So be sure to provide the correct shipping address.

Can I cancel or change my order?2019-06-02T19:08:44+03:00

You can cancel or change your order before shipping. This will allow us to efficiently package your orders and minimize mistakes. It is recommended that you check your order before placing it. More about our cancelation policy please read here.

They is a missing product in my order, what should I do?2019-06-02T19:38:50+03:00

We apologize for sending an incomplete order. Contact our Customer Service team here.
We will contact you as soon as possible.

I have a discount code, how can I use it?2019-06-02T19:10:57+03:00

Enter the coupon code in the “Coupon Code” field and click “Add” on the Shopping Cart page before proceeding to check out. Please note that we can not manually apply the coupon code to your order if you lose your keystroke at checkout. Make sure all the information is correct before confirming your purchase.

I have received a faulty item, what should I do?2019-06-02T19:40:27+03:00

We apologize if you received a defect from us. Contact our Customer Service team here with a screenshot photo of the product and we will contact you as soon as possible.

How do I know if my order is confirmed?2019-06-02T20:56:33+03:00

After placing your order, you will receive a confirmation e-mail from us to confirm that your orders have been received. However, note that orders will be sent only when your payment has been approved and the billing and delivery address is verified. Alternatively, you can check the status of your order in “My Account” if you are a registered user.

I have received a wrong product, what should I do?2019-06-02T19:42:21+03:00

We apologize for sending an incorrect item. Contact our Customer Service team here and we will contact you as soon as possible.

I ordered the wrong product2019-06-02T19:46:43+03:00

We provide changes for wrong orders or by mistake from our cliends. Just inform our Customer Service here.
The shipping costs must be paid from the customer.

I did not receive my order, what should I do?2019-06-02T19:52:20+03:00

Please contact our customer service team  if you have not received your parcel after the delivery time asyou can see on the Shipping page and we will look after your order.

When my order is delayed, who must i contact?2019-06-02T19:56:34+03:00

You can check the status of your order through the ‘Track Your Order’ page to find out why it may be delayed. Alternatively, you can contact us from the contact page and we will help you further.