Frequently Asked Questions
No it is not necessary. You can make purchases and check out as a visitor every time.
However, by creating an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now or you can start shopping first and create your account before you check out the shopping cart page.
All comformed orders until 15.00 will be processed within 1 business days, except for weekends and holidays. The time shown is based on Athens time (UTC + 3 hours).
Click on ‘Register’ followed by ‘MyAccount’ and fill in your personal information.
The courier delivery timeframe is approximately 2-3 business days for Greece and Bulgaria. For all international shipping, the time required depends on our transport partners and their partners. Read more here.
Buy the products you want and add it to your shopping cart. When you’re done, you can go to checkout and check it out. Check and make sure all the information is correct before confirming your purchases and payments. You can read more about here.
Once the order has been sent, you will receive an email confirmation with the tracking number. You can check and track the delivery status of your orders with our local freight partner, or just insert your tracking order number in our track your order frame here.
You will be able to add products as long as they are available. There could be a case where the item is in another’s shopping cart, so the status of the items is reflected as “temporarily unavailable”.
Transport costs are calculated based on weight and country destination. Choose your product and place your order. Goo to the checkout page, as charges are based on weight and location. Once you’ve imported your delivery details, we’ll automatically calculate your shipping charges based on your address without having to pay or subscribe. More abouut transport costs please rear here.
We accept payments through Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Also you can pay with webbanking and for Greece and Bulgaria we delivery cash on delivery. See our payment options here.
Unfortunately, we can not redirect orders when your order is confirmed. So be sure to provide the correct shipping address.
You can cancel or change your order before shipping. This will allow us to efficiently package your orders and minimize mistakes. It is recommended that you check your order before placing it. More about our cancelation policy please read here.
Enter the coupon code in the “Coupon Code” field and click “Add” on the Shopping Cart page before proceeding to check out. Please note that we can not manually apply the coupon code to your order if you lose your keystroke at checkout. Make sure all the information is correct before confirming your purchase.
After placing your order, you will receive a confirmation e-mail from us to confirm that your orders have been received. However, note that orders will be sent only when your payment has been approved and the billing and delivery address is verified. Alternatively, you can check the status of your order in “My Account” if you are a registered user.